Last Updated: April 22, 2026

1. Eligibility for Returns

Returns are accepted only if:

• The item is defective or damaged
• The wrong item was delivered

Items must be:

• Unused
• In original packaging

2. Non-Returnable Items

We do not accept returns for:

• Used cosmetic products
• Opened items (due to hygiene reasons)
• Discounted or clearance items (if stated)

3. Return Window

Return requests must be made within 48 hours of receiving your order.

4. Refund Process

• Approved refunds are processed within 5–10 business days
• Refunds are issued via the original payment method

5. Shipping Costs

• We cover return shipping only if the issue is our fault
• Otherwise, the customer bears the cost

6. Exchanges

We may offer exchanges for:

• Defective products
• Incorrect items delivered

7. How to Request a Return

Provide:

• Order number
• Description of the issue
• Photo/video evidence

Email: [email protected]
Phone: 07074295163

8. Fraud Prevention

We reserve the right to refuse returns or refunds if misuse of this policy is detected.